INTRODUCTION

This Spotlight is one of a series of Spotlights to support the Institute’s ‘Coaching Conversations’, an accredited Institute of Leadership and Management product that recognises coaching both as an invaluable tool for any leader or manager, and for developing your ability to support your colleagues in the workplace or those you may meet in a voluntary capacity.

This Spotlight provides a transcription of ‘#1 Demo Coaching with Marcia Reynolds’ (25.00 – 29:32): the coach demonstrates active listening and empathy, investing time in building a trusting and effective relationship, acknowledging the team member’s concern about the neediness for praise and lack of dedication she perceives in some members of her team. The coach uses the team member’s own words to reflect back what she has heard.

 

 

 

Download Coaching Spotlights: Empathy

 

REFERENCES

Connor, M., and Pokora, J., (2012). Coaching & Mentoring at Work 2nd ed, OUP, McGraw-Hill Education

Reynolds, M., (2018). #1 Demo Coaching with Dr Marcia Reynolds, https://youtu.be/Vdwya5j3D8k

The Institute of Leadership & Management, (2019). Coaching Essentials: Building Rapport