'What does servant leadership in action look like?', Ken Blanchard, March 2018.

To me, servant leadership is the only way to guarantee great relationships and great results. Why? When you treat your people well—catch them doing things right, praise them when they are doing well, and redirect them when they get off track; when you empower them to bring their brains to work and make decisions—they will treat your customers well. Your customers will come back, tell their friends about your company, and become part of your sales force. Your company’s bottom line will improve and that will please the shareholders or owners.