Leadership Essentials: Dealing with Conflict
Conflict occurs when one person or group perceives that another person or group is preventing them achieving their needs and goals or is blocking them from expressing their values and beliefs in a way that they think is reasonable. Conflict can be toxic, harmful and destructive (dysfunctional), but it can also be a powerful driver of change, learning and growth (functional).
‘Leadership Essentials: Dealing with Conflict’ provides an overview of why dealing with conflict is essential for leadership capability and includes ‘Top Tips’ on how dealing with conflict effectively can help you become a better leader.
The Essentials leaflet is supported by three Spotlights that look at dealing with conflict in more detail to help you improve your leadership skills:
- Conflict Procedures
- Difficult Conversations
"But running from conflict will not serve anyone well. Ultimately, the elephant in the room only grows or becomes much more unwieldy."
Laura Berger - Principal at the Berdeo Group (2017)