John is our CEO, working closely with our Board and all the members of our team to support us in fulfilling our mission. He has worked in many leadership roles across the world and enjoys supporting other leaders to achieve their best. John did his MBA at Northumbria University, and spends most of his spare time running (slowly), reading, writing, and collecting antique Chinese Government bonds. Yes, really.

John’s motto is “We are what we share”.

If you would like to contact John directly, email [email protected] or connect on LinkedIn.

Rebecca is our Director of Events & Engagement, working with our members, partners, and wider community to create experiences that connect people and bring leadership to life. She has over 20 years of experience in sales, marketing, and events across the hotel, hospitality, and professional development sectors.

She is especially passionate about supporting young leaders and helping organisations adapt to change, seeing it as an opportunity for growth. Rebecca enjoys designing programmes that spark ideas, build confidence, and make a lasting difference.

If you would like to explore how your organisation could benefit from partnering with the Institute — or if you’re interested in our podcast or events programme — you can email Rebecca at [email protected] or connect with her on LinkedIn.

Gent is our Head of Insights and a mixed-methods specialist dedicated to making complex information accessible and actionable. With 15 years of experience spanning advanced analytics, behavioural science, and multi-disciplinary research, he has led teams in corporate, not-for-profit, and academic settings across multiple regions. He holds a PhD in Organisational Behaviour and Design from Warwick Business School and has a keen interest in how and why organisational learning and leadership behaviour are distinctive features of successful businesses.    

If you would like to contact Gent directly, email [email protected] or connect on LinkedIn.

Cassandra is our Head of HR and currently seconded to the Senior Leadership Team, where she plays a key role in shaping our people strategy and culture. Since joining the Institute, she has progressed from HR Coordinator to her current role, bringing nearly 20 years of HR experience, alongside broader expertise in finance, administration, and operations.

Her career spans both commercial and not-for-profit sectors, including global automotive and engineering organisations. This diverse background gives Cassandra a unique perspective on building inclusive, high-performing workplaces.

CIPD-qualified and passionate about early resolution, wellbeing, and developing new ways of working, she leads initiatives that foster collaboration, inclusion, and continuous improvement. She’s known for her thoughtful approach, strong organisational skills, and commitment to creating environments where people feel supported and empowered.

Outside of work, Cassandra has a keen interest and qualification in clinical nutrition and enjoys exploring the connection between wellbeing and performance.

If you would like to contact Cassandra directly, email [email protected]  or connect on LinkedIn.

Expertise in supporting training provider organisations. Contact Jerome directly by email [email protected] or visit his LinkedIn profile.

Laura works in our Business Development Team, alongside Jerome and Charlotte. With extensive experience in client acquisition, relationship management, and market expansion, Laura is here to support you in unlocking leadership potential across your organisation. 

Contact Laura directly by emailing [email protected] or visit her LinkedIn profile.

Charlotte works in our Business Development Team, alongside Jerome and Laura. With previous experience leading a high-performing national sales team for an international academic higher education publisher, Charlotte is here to help you enhance leadership capability with her thoughtful, impact-driven approach.

Contact Charlotte directly by emailing [email protected] or visit her LinkedIn profile.

For enquiries about our products and services, joining as a member, renewing or upgrading membership or for anything else, contact the team on +44 (0)1543 266886 or email membership@leadership.global.

With over 17 years in the hospitality industry, Karen curates captivating events that enhance the member experience, including virtual events like our Meet the Author, Members Masterclass series and amazing live events like Leadership Live and The Leadership Awards.

If you have a desire to contribute as a guest speaker, please contact the team at [email protected], or by messaging Karen on LinkedIn.

For editorial enquiries contact Louise Parfitt at [email protected].

For advertising enquiries contact Rebecca Martin at rebecca.[email protected] or +44 (0)1543 266886.