Putting customers first

This webinar focuses on helping you define and build a toolkit for using customer insight into your decision making. Shanni will share three key areas to focus on when defining and designing your customer insights strategy and one case study on how Be the Business uses formal and informal channels to listen to customers and react to their needs.

Be the business Advisory Board Programme - Growth Platform


Shanni Elcock

Shanni Elcock

SME Engagement Lead at Be the Business

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How to build a sustainable relationship with a problem client.

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