Listen to our weekly podcast where we critically review topical developments in the news and media with a leadership and management point of view with Head of Research, Policy and Standards at The Institute of Leadership & Management, Kate Cooper.

On this episode, we discuss:

  1. Poor customer service is blamed on coronavirus (00:20-02:49)
  2. Leadership lessons by Gareth Southgate (02:50-04:39)
  3. The pandemic has changed our tolerance for office work (04:40-07:23)
  4. The importance of amplification (07:24-09:59)
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