Location: Online (via Zoom)
Open to all. No pre-reading required.
Host: Belinda O’Neill
Internal Communication in Times of Crisis: How to secure employee trust, support and advocacy
Traditionally, crisis communication has focused on the needs of the media and other external audiences, yet it is your employees who often face the crisis most directly and who fuel your organisation's reputation, resilience and recovery.
This month, Belinda is joined by award-winning business owner, consultant and trainer Alison Arnot to explore the ideas behind her book, Internal Communication in Times of Crisis.
All attendees will receive an exclusive 25% discount on Alison’s book.
The perfect handbook for anyone trying to understand the role of internal communication in a crisis. The frameworks outlined will help anyone in an organisation navigate a crisis - communication professional or not.
While there is no one size fits all for a crisis, the book captures many of the nuances that need to be considered for leaders when it comes to maintaining relationships with employees.
- Jenni Field, leadership credibility and organisational communication expert
Unlock the power of internal communication
How to take a forward-looking approach to keeping employees safe
Learn how to motivate and empower
How to negotiate the path to recovery
Practical ideas for your organisation
Internal Communication in Times of Crisis
Traditionally, crisis communication has focused on the needs of the media and other external audiences, yet it is your employees who often face the crisis most directly and who fuel your organization's reputation, resilience and recovery.
Internal Communication in Times of Crisis will help you unlock the power of internal communication to guide your organization through crisis and back to business as usual with confidence and care.
This comprehensive guide explains how to meet a full range of human and organizational internal crisis communication needs, taking a forward-looking approach to keeping employees safe, supported and enabled amid the shock and emotion a crisis brings. Learn how to motivate and empower them with the knowledge needed to deliver a crisis response and inspire them to connect, collaborate and advocate for the organization as you negotiate the path to recovery.
Using a mix of theory, practical examples and expert insights, this book helps you understand the different approaches required in different crisis situations. It covers strategic activity such as gathering insight, setting objectives, working with leadership, defining approach and evaluating success together with tactical activity such as crafting messages, selecting channels and addressing concerns.
This is the ultimate guide for internal communicators looking to navigate crises with confidence.
Alison Arnot is an award-winning business owner, consultant and trainer specialising in internal communication, change communication and crisis communication.
With over 25 years’ front-line experience supporting organisations in high-pressure situations, she has advised on and delivered internal and external communication across a wide range of crises, including terrorist incidents, major organisational failures, and reputation-threatening events.
She is a sought-after trainer and international speaker recognised for translating real-world experience into clear, practical guidance that blends strategic rigour with a human-centred approach.
Alison’s book Internal Communication in Times of Crisis: How to secure employee trust, support and advocacy in crisis situations was released by Kogan Page in 2025 and is a finalist in this year’s Business Book Awards.
Hosted by award-winning best-selling author, speaker, event facilitator, podcaster, content creator, educator and the founder of Be Inspired To Be®, Belinda O’Neill. Belinda is a vibrant member of our community and the much-loved host of our monthly webinar series, Meet The Author.
Event Coordinator
Specialising in membership and corporate fundraising events within the not-for-profit sector, Lydia is committed to creating engaging, inclusive experiences that deliver impactful learning for leadership communities.
Alison Arnot is an award-winning business owner, consultant and trainer specialising in internal communication, change communication and crisis communication.
With over 25 years’ front-line experience supporting organisations in high-pressure situations, she has advised on and delivered internal and external communication across a wide range of crises, including terrorist incidents, major organisational failures, and reputation-threatening events.
She is a sought-after trainer and international speaker recognised for translating real-world experience into clear, practical guidance that blends strategic rigour with a human-centred approach.
Alison’s book Internal Communication in Times of Crisis: How to secure employee trust, support and advocacy in crisis situations was released by Kogan Page in 2025 and is a finalist in this year’s Business Book Awards.
Hosted by award-winning best-selling author, speaker, event facilitator, podcaster, content creator, educator and the founder of Be Inspired To Be®, Belinda O’Neill. Belinda is a vibrant member of our community and the much-loved host of our monthly webinar series, Meet The Author.
Event Coordinator
Specialising in membership and corporate fundraising events within the not-for-profit sector, Lydia is committed to creating engaging, inclusive experiences that deliver impactful learning for leadership communities.
